starter guide
Nice to meet you
Thank you for visiting the calm160 product page. calm160 is a fashion brand for men around 160cm tall.
- I don't have clothes with the right length or sleeve length.
- When I hemmed the pants, they had a different design.
- The length does not match the width of the body
We launched this brand with the desire to solve these problems.
However, since it is not completely custom-made, some users are worried that they will not know until they try it on.
Therefore, calm160 offers a free try-on service .
How to use the free try-on service
This service applies to all calm160 items.
The general flow is as follows.
- Purchase items you are interested in
- If you arrive at your home, try it on, try it on, and wish to purchase it, please wear it as is!
・If the size or color does not match and you would like to return it, please proceed to step 3. - Contact us via chat to request a return Tap the chat button at the bottom right of the screen and enter your request for a return, and our staff will respond to your request. We will ask you for your name, date of purchase, and bank account for the refund.
- Please return the item to the designated address by cash on delivery within 14 days of receiving the item.In order to continue the service, please contact us and return the item within 14 days . Please note that we will inform you of the return address etc. via chat.
・Shipping charges for returning the product are free. Please be sure to return the item by "cash on delivery". - We will confirm that your order has arrived at the calm160 warehouse and contact you via chat. It will be completed here.
Frequently asked questions
Q. I really want to buy one, but I'm concerned about the size and color, so can I buy four and return three?
A. Yes. Is no problem. Although it is a one-time purchase, please feel free to try it on as if you were trying it on at a store.
Q.What is the shipping charge for returning the product?
A. We will cover the cost, so please be sure to send the item by "cash on delivery" when returning it.
Q.What should I do if I want to exchange it for a different size after trying it on?
A. Exchange is possible as follows.
・Please let us know that you would like to exchange chat.
・Please return the product you currently have.
*We will ship your desired product as soon as we confirm that the product has arrived at the calm160 warehouse.
・Try on the exchanged product.
*From here onwards, it is the same as from 3 onwards in "Free Try-on Service". If you do not like the exchanged product, please return it within 14 days of receiving it.
Q.Can you give me advice on whether the size is right?
A. Yes. In the chat, calm160 staff are always available for questions and consultations about calm160 items and coordination. If you take a photo after trying it on and send it to us via chat, we can give you some advice!