About returns, exchanges, and cancellations
We accept returns and exchanges free of charge as long as the item is received within 14 days and is not soiled or torn.
The procedure for returns and exchanges is the same as for the free try-on service, so please see the starter guide for details.
As a general rule, we do not accept cancellations, but we may be able to accept them if there is still time before the product is shipped. Please contact us as soon as possible using the chat button at the bottom right of the screen.
About shipping the product
We will ship within 5 days after payment is confirmed. In the case of deferred payment, the order will be shipped within 5 days after the order is confirmed.
about shipping cost
Standard shipping: 800 yen, mail delivery: 350 yen. As a general rule, we will ship normally, but if you only order small items such as T-shirts or belts, we may ship them by mail. Please note that the customer cannot choose the shipping fee.